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You have probably already heard of the recent MarketTime (Brandwise) data breach that left many B2B businesses struggling with days-long outages and operational disruptions. This incident is a stark reminder of the critical importance of robust security measures and uninterrupted operations in today’s digital age.
As a wholesaler, you understand the value of ensuring seamless transactions and uninterrupted access to your B2B e-commerce platform. To prevent operational hurdles like this, you must understand how to evaluate your B2B e-commerce platform service providers.
For your easy reference, we have put together a handy guide on key things to consider before choosing a B2B service provider:
1. Prioritize security certifications
When evaluating potential B2B e-commerce platforms, prioritize those with certifications like SOC 2 compliance. Now, don’t be intimidated by these terms. These certifications simply signify that your B2B e-commerce platform service provider is committed to implementing and upholding stringent data security practices. By partnering with certified providers, you can significantly reduce the risk of data breaches and safeguard sensitive information.
2. Ensure secure cloud platforms
Asking your B2B service provider which cloud platforms they use and where they store data allows you to assess the level of security and compliance measures in place. Make sure your data is stored in reputable, secure facilities that comply with relevant regulations to safeguard. This empowers you to make smart choices about protecting your data and reducing risks.
3. Demand uptime guarantees
Ask about a B2B e-commerce platform provider’s uptime track record (simply meaning the duration it has remained operational and available to users without experiencing downtime or disruptions) and Service Level Agreements (SLAs) to ensure your business operations keep going smoothly. By partnering with providers with a great record and asking for a no-downtime guarantee, you can minimize the impact of potential outages on your business.
4. Insist on a comprehensive disaster recovery plan
Despite all the safety measures in the world, if an incident does happen, it’s essential to understand how your B2B e-commerce platform provider would handle a security breach or outage. A robust disaster recovery plan outlines what proactive measures your provider will take to reduce risks and get your operations up and running in the event of an incident. By choosing providers equipped with comprehensive disaster recovery plans, you can minimize downtime and get your operations back in place fast.
5. Emphasize reliable customer support
Responsive and reliable customer support is crucial for solving problems quickly and keeping your business running smoothly. Make sure your provider offers 24/7 support to help you in case of incidents like downtime or interrupted operations.
Partnering with WizCommerce: Your Reliable B2B e-Commerce Platform
At WizCommerce, we understand the critical importance of data security, uptime reliability, and exceptional customer support for businesses like yours. Our platform is designed to ensure downtimes and data breaches simply never happen, ensuring operational stability and data security.
Here’s how we do it:
1. Uptime record
WizCommerce has an uptime track record of 99.9%.
2. Offline security
Your data is kept safe on your device with encryption. This means that even if someone can access your device, they can’t read your data.
3. Cloud data protection
All data is stored in secure cloud servers like Google Cloud and AWS, with strong encryption using a secret 16-character key that is known only to authorized staff, ensuring your data is safe from unauthorized access.
4. Secure data transfers
We use Secure Sockets Layer (SSL) which essentially means we wrap your information in a protective layer as it travels, keeping it secure so no one unauthorized can see it.
5. ISO 27001 certification
We’re certified to the ISO 27001 standard, meaning we meet the highest security and privacy standards.
6. Disaster recovery plans
We have comprehensive plans in place to swiftly respond to and recover from incidents in less than an hour!
7. Dedicated support team
We provide 24/7 support from a team of experts for prompt assistance.
At WizCommerce, we understand the value of data security, reliability, and stability. Protect your business against disrupted operations: Choose WizCommerce. Book a demo today!
