A wholesale bedding brand turned NetSuite chaos into sales confidence — in just 30 days
Industry
Wholesale Bedding & Home Textiles
Website
ERP
NetSuite
Product
B2B Order Writing Tool
Pom Pom at Home is a Los Angeles-based wholesale bedding and home décor company known for relaxed luxury and layered, comfortable design. The brand sells to retailers and interior designers across the U.S. In 2025, they partnered with WizCommerce to solve long-standing NetSuite problems, improve real-time inventory visibility, enable order writing in the field, and give sales reps confidence in every customer conversation.
The challenge
For years, Pom Pom at Home relied on NetSuite to run their operations, but their previous legacy order writing tool connected to it never worked the way they needed. Orders would fail unexpectedly. Inventory wasn’t reliable. And sales reps were often left to improvise in front of customers, hoping the product was actually available when they submitted an order.
The problems weren’t small – they were structural. Every system they tried struggled with NetSuite. Inventory data wouldn’t sync correctly, items disappeared, and the customer experience suffered. When a rep walks into a store or a designer meeting unsure of stock levels, trust disappears quickly. Pom Pom at Home needed a platform that could finally make their data stable, visible, and usable.
The turning point
The change started with a cold call on a day when everything seemed to be going wrong. Pom Pom at Home picked up expecting another sales pitch, but what they heard was different. The WizCommerce team understood their issues immediately and asked the right questions: how orders moved, where failures happened, and why NetSuite was so difficult to integrate with.
There wasn’t a complicated discovery process or a long RFP cycle – just clarity. WizCommerce promised a fast, clean NetSuite integration, and more importantly, they sounded confident doing it.
Pom Pom at Home already knew what most vendors would say. They had heard the timeline many times: three months, six months, maybe longer. But this time was different. WizCommerce said they could be fully up and running in 30-45 days.
Samuel didn’t believe it at first. And then the work began.
A NetSuite integration in 30 Days
They started by understanding Pom Pom at Home’s existing NetSuite environment and mapping it correctly – not just the basic customer and product fields, but all the nuanced areas that typically break integrations. This included:
- Connecting saved searches with multiple kit items.
- Accounting for complex inventory situations and synchronizing data across different warehouse locations.
- Connecting each order and customer to the right sales rep.
- Importing two to three years of backdated order history from NetSuite so reps could instantly see previous orders, even from two years ago.
The WizCommerce team came in already knowing what data needed to be pulled, where to find it in NetSuite, and how to adapt to Pom Pom at Home’s unique setup, which made a notoriously complicated system feel straightforward and seamless.
Thirty days later, the system went live.
The success wasn’t just technical – it was emotional. After years of fighting with unreliable systems, Pom Pom at Home had a platform that worked with NetSuite instead of against it.
Instant confidence for sales reps
With the new system in place, everything changed at the rep level – the most important level in wholesale.
Reps finally had certainty. Real-time stock levels appeared instantly – even offline. Every product showed accurate availability. One-click reorders replaced long email threads. And past orders were just a tap away, so reps could pick up conversations where they left off instead of digging through old files.
Before WizCommerce, a single out-of-stock item could derail an entire conversation. Reps had to pause, call the office, or follow up later, which wasted time and damaged trust. Now, those moments never happen. Reps see what’s available, what’s on back order, and what similar items they can offer – all while sitting with the customer. Designers stay relaxed, buyers feel confident, and orders move forward naturally because every answer is already on the screen. With everything in one place – inventory, history, and recommendations – Pom Pom at Home saw faster decisions, stronger relationships, and improved sales performance.
WizCommerce is rebuilding wholesale from the
ground up, with AI at the core that helps you sell
smarter, faster.
AI that fits into real conversations
Pom Pom at Home sells visually. Customers often bring inspiration photos from catalogs or social media, and before WizCommerce, identifying the products in those images was a guessing game. With WizCommerce, it became simple – and fast. Reps could upload a photo, and AI would identify the products and suggest them on screen. For a bedding brand, this wasn’t a futuristic novelty – it was a practical selling tool that turned a picture into a purchase. Wendy saw it happen in real time and began using the feature in meetings with designers, turning the app into a conversation tool rather than just a catalog.
WizCommerce also added another AI layer the team never expected from an order-writing platform. When something is out of stock, the app instantly recommends similar options, surfaces what is available, and even uses past order history to suggest what a customer should buy next. It keeps reps efficient, keeps meetings shorter, and gives buyers confidence because all the information they need is right there on the tablet – no wasted time and no second guessing.
Support that shows up
Technology matters, but Pom Pom at Home emphasized something equally important: responsiveness.
Questions were answered quickly. Training sessions were offered for both reps and staff. And when Pom Pom at Home needed help, someone at WizCommerce responded.
This wasn’t a case of implementing software and disappearing. It was a partnership, week after week.
Looking ahead
Six months after launching WizCommerce, Pom Pom at Home began exploring phase two: a full B2B portal to handle online wholesale orders.
For a company that once wrestled with failed integrations and unreliable data, these plans represent something bigger: confidence. The tech finally matches the quality of the brand.
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